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Should You Use PayPal or Venmo to Collect Rent?

PayPal and the company it acquired, Venmo, can be used to collect rent electronically. Many owners swear by these services, which appear to be free. But should you use PayPal or Venmo to collect rent?

PayPal and Venmo are Not Free for Landlords

The free “send money to friends” option cannot be used by landlords and tenants. All business transactions, including rental payments, must pay the transaction fee. This is because the fee activates certain buyer/seller protections that are necessary if there’s a disagreement.

If a landlord collects rent without paying the fee, there are no seller protections. Suppose a renter asks PayPal or Venmo to get their money back (for instance, they allege the apartment does not meet code). In this case, PayPal or Venmo do not have to offer any protection to the landlord as the seller of a service. They can refund the renter no questions asked and debit the landlord’s account.

PayPal and Venmo used to allow renters and landlords to transact “as friends” without a service charge. They are clamping down on this. They now require landlords to disclose their status as a landlord, rather than a friend. Also, starting July 20, 2021, venmo has allowed senders to designate that their payment is for goods or services. This takes the decision about whether to report out of the landlord’s hands, and will subject landlords automatically to the venmo fee of 1.9% + $0.10 (PayPal’s fee is 2.9%).

If PayPal or Venmo detect that you are transacting rent payments using the free “send money to friends” option, PayPal or Venmo may even suspend your account pending review.

The 1.9% or 3% fees on rent will add up quickly for rent payments. On a $1,000 payment, your Venmo fee will be $19 and your PayPal fee will be $30. If you don’t like large transaction costs, using PayPal or Venmo to collect rent is not for you.

Using PayPal and Venmo to Collect Rent Raises Legal Questions in Eviction

The way most electronic rent collection systems work, PayPal and Venmo being no exception, the renter is in complete control of whether, when, and how much rent they send to the landlord. From the renter point of view, this is an advantage and a necessary control. But owners sometimes should not accept rent.

The most common scenario where an owner would wish to refuse to accept payment happens if the owner and the renter end up in court. States like Massachusetts and California have “cure” processes, where a renter who is being evicted for nonpayment can correct the violation by giving partial money to the owner. An owner can normally refuse to accept payment, especially if it is less than the full amount. But partial payments can create total cures, especially if the owner was not paying attention and time has elapsed between when the renter pushed funds and when the owner notices. It can look to the court like you accepted less rent for that period, and are only suddenly now changing your mind. This may require that your eviction be started over.

Suffice it to say, in order to maintain control of an eviction proceeding, you might have to close your Venmo/PayPal account before a renter deposits money there. That will impact your other collections.

PayPal and Venmo are Generic Payment Platforms

PayPal and Venmo are generic systems. They give renter the power to push funds into your account, which can undo an eviction. They charge $20 to $30 per thousand collected, which will add up quickly. They have no more features designed for rent collection than free online banking billpay. Choose carefully before deciding to use PayPal or Venmo to collect rent.